Frequently Asked Questions (FAQ) Shipping
Where do you ship to?
We ship worldwide. Delivery times and costs vary depending on your location.
How long does shipping take?
Standard shipping typically takes 5–10 business days. Express options may be available at checkout.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to track your package online.
Do you offer free shipping?
We offer free shipping on orders over a certain threshold. Please check our current promotions at checkout for details.
Orders
How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. You'll need to provide your shipping details and payment information to complete your order.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible at our support email if you need to make changes.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment methods available at checkout.
Will I receive an order confirmation?
Yes, a confirmation email will be sent to you as soon as your order is placed. Please check your spam folder if you don't see it in your inbox.
Products
Are your products made to order?
Some of our pieces are made to order. Product pages will indicate if an item is made to order and the expected production time.
How do I find the right size?
Each product page includes a size guide. If you're unsure, feel free to contact us for personalised sizing advice.
Are the colours accurate in photos?
We do our best to represent colours accurately, but slight variations may occur due to screen settings and lighting conditions.
Do you restock sold-out items?
Restocks depend on the item. Sign up for back-in-stock notifications on the product page or contact us to enquire.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for items in their original, unworn condition with tags attached. Sale items may not be eligible for return.
How do I initiate a return?
To start a return, please contact our support team with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Can I exchange an item?
Yes, exchanges are available subject to stock availability. Please contact us to arrange an exchange.
Contact Us
Still have questions? We're happy to help. Reach out to us via our Contact page and we'll get back to you as soon as possible.